Shipping and returns

Purchased items will be shipped whithin 1-2 business days. 

 

Return Policy

The following return policy applies to purchases made directly through our online store, if you purchased it through another store please return it to where you purchased it from.

 

Returns

You have 30 days to return an item from the date of purchase.

To be eligible for a return at Keep it, creative, the purchased product must be unused, still in its original packaging, and in the same condition as when you purchased it. Refunds will only be accepted if the item is not damaged, or a valid reason is provided as to why you believe the product does not meet the item description and was not what you expected. Photos must be provided of damaged or faulty items before the return process will begin.

We require the original receipt or proof of purchase to be eligible for a return.

 

Refunds

Once we have received your item, we will advise you that the item has been received and we are evaluating the item. We will contact you and inform you if the refund is warranted.

If we approve your refund, we will refund it through the original method of payment. Depending on your card issuer’s policies, you will receive the refund in 3-4 business days.

 

Shipping

We will cover the cost of shipping for faulty or damaged items.

 

Please email us at keepitcreative.au@gmail.com for further information, or if you have any questions

 

Keep it, creative

Inspiring change